We want you to be completely satisfied with any item that you purchase from us. If you need to return an item for any reason, you must return it in its original condition along with all relevant paperwork within 7 days of delivery for a full refund. Please be aware that if a refund of an order is requested after the 7 days allowed for a refund has elapsed then at our own discretion there will be a re-stocking charge of 15% deducted. This guarantee does not affect your statutory rights. Please note that any garment specially ordered or custom made for example ties are not refundable. Please return the item using our returns form on the front page of the website. The garments can be returned through the school office or by post. In all cases please use this link Returns Form 2021
Please ensure that you email us at info@onlineschooluniform.co.uk or telephone the office first for confirmation and then Just post the items back to us at the address below and please do remember to obtain a proof of posting receipt from the post office as we can not be held responsible for items that are lost in the post. All garments returned in original condition will be credited. If you wish to exchange please use the returns form on the website. Should you need to contact us for whatever reason then an email is the quickest way to get a response.