We want you to be completely satisfied with any item that you purchase from us. If you need to return an item for any reason, you must contact us with your intent to return within 14 days of receipt of your order. You must return the item in its original condition including any tags still attached and with all relevant paperwork within 28 days of receipt for a full refund. This guarantee does not affect your statutory rights. Please note that any garment specially ordered or custom made for example ties and leavers hoodies are non refundable. Please return the item using our returns form on the front page of the website. Items can be returned through the school office or by post. In all cases please use the Returns Form on our website. Returns Form
It is important to note that after 28 days has elapsed no refund will be offered.
Please ensure that you email us at info@onlineschooluniform.co.uk or telephone the office first for confirmation. If returning by post return to the address below and please do remember to obtain proof of posting from the post office as we can not be held responsible for items that are lost in the post. All garments returned in original condition and within 28 day of receipt, will receive a full refund. We do not offer exchanges. Should you need to contact us for whatever reason then an email is the quickest way to get a response.